Projects
AllState
Product Manager
Project Objectives:
- Build and deploy a Kubernetes cloud infrastructure and its on-premise counterpart, Rancher, to modernize the organization’s technological capabilities.
- Streamline onboarding, monitoring, and support processes to ensure scalability and operational efficiency.
Project Description:
- Managed the development of 49 clusters, including 29 in production, ensuring smooth project execution and adherence to deadlines.
- Delivered weekly updates to senior leadership and technical teams, providing clarity on progress and addressing potential bottlenecks.
- Created a standardized framework for monitoring (DataDog), documentation (Confluence playbooks), and support processes.
- Leveraged Docker insights to enhance Kubernetes implementation, driving alignment across the technical landscape.
Lessons Learned:
- Regular communication and progress updates are vital for maintaining alignment and momentum.
- Transitioning from one platform (Docker) to another (Kubernetes) requires robust training and documentation.
- Building scalable monitoring and support systems reduces the impact of incidents on production.
- Flexibility and adaptability are key in handling large-scale, multi-cluster environments.
Project Wins:
- Delivered a scalable Kubernetes platform on track for full deployment by EOY.
- Enhanced operational efficiency through standardized processes and automation.
- Aligned technical teams and leadership through clear roadmaps and updates.
- Transferred best practices from Docker, reducing the learning curve and improving Kubernetes adoption.
Fiserv - Director of Program Management
Banking Implementation
Project Objectives:
- Ensure successful implementation of 20+ cloud-hosted applications within set timelines.
- Address client delays and improve on-time delivery through enhanced project management and communication strategies.
Project Description:
- Managed cloud-hosted client implementations averaging 12 months per project.
- Instituted penalty-enforced contracts to mitigate delays and drive timely delivery.
- Introduced Docker and Apigee to streamline integrations and enable AWS and Azure compatibility.
- Established bi-weekly escalation calls with stakeholders to resolve issues and align priorities.
Lessons Learned:
- Penalty clauses can motivate timely delivery but must be paired with clear, enforceable contracts.
- Frequent stakeholder engagement minimizes escalations and builds trust.
- Adopting new technologies requires technical acumen and team buy-in.
- A hands-on approach ensures smoother transitions during high-pressure projects.
Project Wins:
- Delivered multiple implementations on time, restoring client confidence.
- Strengthened stakeholder relationships through structured communication.
- Enabled multi-cloud compatibility with AWS and Azure.
- Became a trusted advisor for sales and technical teams during complex engagements.
Fiserv - Sales Operations Manager
PEP+ Sales Operations Manager
Project Objectives:
- Streamline pricing and sales processes to improve operational efficiency and revenue generation.
- Develop and launch the Payment Hub to address evolving industry demands.
Project Description:
- Standardized pricing and contract processes, creating term sheets and templates to reduce negotiation time.
- Surpassed sales quotas through upselling, cross-selling, and tailored client solutions.
- Launched Payment Hub, integrating Fedwire, SWIFT, ACH, and Instant Payment, closing 8 deals by Year 3.
- Worked closely with legal to finalize contracts, increasing readiness to 85% before formal negotiations.
Lessons Learned:
- Standardized tools and processes reduce complexity and enhance efficiency.
- Understanding client needs drives revenue growth and strengthens relationships.
- Collaborative efforts with legal teams accelerate contract closure.
- Launching new products requires detailed planning, team alignment, and early identification of risks.
Project Wins:
- Improved operational efficiency by 45% and reduced contract review times by 30%.
- Exceeded sales quotas in 3 of 4 years, achieving 75% over target in Year 3.
- Successfully launched Payment Hub, driving significant revenue growth.
- Closed deals faster by streamlining pricing and contract workflows.
Fiserv - Senior Consulting Project Manager
Mainframe and Systems Alignment
Project Objectives:
- Optimize data center operations to reduce costs and improve resource utilization.
- Streamline implementation processes to enhance efficiency and profitability.
Project Description:
- Reduced data center expenses by $3M annually through server decommissioning and resource optimization.
- Improved project implementation timelines by 45 days, saving costs and increasing client satisfaction.
- Achieved a 10% annual expense reduction while increasing platform capacity by 75%.
- Addressed mainframe inefficiencies, avoiding 200% annual costs.
- Standardized firewall processes, reducing planning phase timelines by 60 days.
Lessons Learned:
- Regular audits uncover inefficiencies and opportunities for cost savings.
- Clear timelines and adherence to them drive profitability and client satisfaction.
- Standardized processes and playbooks ensure continuity and minimize disruption during changes.
- Cost allocation must align with actual utilization to prevent budget overruns.
Project Wins:
- Achieved $3M in annual savings through infrastructure optimization.
- Improved implementation timelines, enabling faster project delivery.
- Reduced annual expenses by 10% and increased platform capacity by 75%.
- Avoided significant costs through mainframe analysis and optimization.
- Enhanced project throughput by standardizing firewall workflows, reducing planning time by 60 days.